About CEI 

Putting You First

The University of Gloucestershire is committed to delivering an excellent standard of customer service.

The University works with local businesses and other organisations to enable the valuable transfer of our internal knowledge, skills and resources to the outside world. Opening up our academic expertise University-wide to businesses and in turn enabling us to gain a more thorough understanding of the local business community. The University is committed to working closely with the community, supporting development, enterprise and innovation.

In the provision of our service to business the University aims to:

• Respond to enquires promptly and with courtesy.
• Really understand our customers' needs by working to agreed specifications, collecting feedback and regularly reviewing our service.
• Tailor our service to meet individual client needs.
• Offer value, choice, professionalism and an excellent standard of service to ensure continued customer satisfaction.
• Maintain a high standard of business integrity delivering a consistent and quality assured service that puts the customer first.
• Help businesses with development through innovation.
• Develop and nurture long term relationships with clients, through effective communication.
• Provide quality customer care and follow up.
• Handle complaints and queries quickly and with courtesy.
• Resolve any issues as quickly as possible, seeking to prevent further occurrence.
• Meet and exceed customer expectations at every stage.

Customer Feedback

The University of Gloucestershire is committed to continuous improvement in our provision of services.  Please help us to improve by sending your comments, queries or suggestions to: cei@glos.ac.uk

Meet The Team

Contact

Centre for Enterprise & Innovation

e: cei@glos.ac.uk   t: 01242 714104   f: 01242 714424

University of Gloucestershire, Dunholme Villa, The Park, Cheltenham, Gloucestershire, GL50 2RH.