Enterprise Hubs
Published: 02/12/2010 12:20 

About BDU 

Putting You First

The University of Gloucestershire is committed to delivering an excellent standard of customer service.

The University works with local businesses and other organisations to enable the valuable transfer of our internal knowledge, skills and resources to the outside world. Opening up our academic expertise University-wide to businesses and in turn enabling us to gain a more thorough understanding of the local business community. The University is committed to working closely with the community, supporting development, enterprise and innovation.

In the provision of our service to business the University aims to:

  • Respond to enquires promptly and with courtesy.
  • Really understand our customers' needs by working to agreed specifications, collecting feedback and regularly reviewing our service.
  • Tailor our service to meet individual client needs.
  • Offer value, choice, professionalism and an excellent standard of service to ensure continued customer satisfaction.
  • Maintain a high standard of business integrity delivering a consistent and quality assured service that puts the customer first.
  • Help businesses with development through innovation.
  • Develop and nurture long term relationships with clients, through effective communication.
  • Provide quality customer care and follow up.
  • Handle complaints and queries quickly and with courtesy.
  • Resolve any issues as quickly as possible, seeking to prevent further occurrence.
  • Meet and exceed customer expectations at every stage.

Customer Feedback

The University of Gloucestershire is committed to continuous improvement in our provision of services.  Please help us to improve by sending your comments, queries or suggestions to: bdu@glos.ac.uk

 

Meet The Team

NAME  POSITION TELEPHONE
Laura Crabb Head of Business Development 01242 714005
Kate Hall Business Service and Contracts Manager 01242 714112
Carolyn Sperring Business Development Manager 01242 714104
Mike Simmonds Business Development Manager 01242 714104
Nicki Stewart Business Development Manager 01452 563478
Trish Upton Business Development Manager 01452 563479
Nathalie Dawson Enterprise Co-ordinator 01242 714114
Michelle Collins Enterprise Co-ordinator 01242 715297
Holly Sweet Commercial Projects and Events Co-ordinator 01242 714119
Caroline Monk Contracts and Consultancy Administrator 01242 714113
Catherine Briggs Proposal and Funding Administrator 01242 714117
Poppy Smith Business Services Administrator 01242 714104
Wendy Monteith Curriculum Co-ordinator 01452 563479
Karlee Jarvis Curriculum Co-ordinator 01452 563421
Chris Halliday Course and Programme Administrator (Maternity Cover) 01452 563477
Sarah Gilbert Course and Programme Administrator (Maternity Leave)

 

Contact

Business Development Unit

e: business@glos.ac.uk   t: 01242 714104   f: 01242 714424

University of Gloucestershire, DU104 Dunholme Villa, The Park, Cheltenham, Gloucestershire, GL50 2RH.

 

University of Gloucestershire, The Park, Cheltenham, Gloucestershire, GL50 2RH. Telephone +44 (0)844 8010001.