National Student Survey  

The National Student Survey is now closed! 

The survey is open to students on the final year of an undergraduate course lasting more than one year.

The survey only takes about five minutes to complete and all responses are anonymous.

If you are an eligible final year student, you will receive an e-mail invitation from Ipsos MORI to take part in the survey. They will also contact eligible students who have not responded by various means throughout the survey period. So if you do not want to be hassled for the next three months, do the survey straight away!

Why do it? 

Take this opportunity to tell us about your course and your time at university— both what you liked and what you think could be improved.

The university will use your feedback to improve the student experience for both current and prospective students.

Your feedback will also be used to compile comparative data for your course, which will be published to help prospective students decide where and what to study.



What is the National Student Survey (NSS)?
Run by Ipsos MORI, the NSS is a high profile annual survey of half a million students across the UK. It has been running since 2005 and covers all publicly funded Higher Education Institutions (HEIs) in the UK, as well as other providers of higher education. Further Education Colleges (FECs) in England and Further Education Institutions (FEIs) in Wales with directly funded Higher Education students are also eligible to participate.

It is aimed at final year undergraduates with the purpose of gathering feedback from these students at the end of their studies. Students respond to 23 core questions covering the following aspects of their course:
- Teaching on my course
- Assessment and feedback
- Organisation and management
- Learning resources
- Personal development
- Overall satisfaction
- Students' Union

Students also have the opportunity to provide open-ended positive and negative comments on their university experience.

The full survey questions can be seen on the NSS website

How are the results used?

Every year the results are analysed by every course and school, to help identify what is going well but also where improvements can be made to enhance the overall student learning experience. Headline results and action plans are reported through the university management system to ensure that action is taken.

The NSS results are also made available to prospective students through the Unistats website and course webpages, which are designed to help students when they are making decisions about higher education.

How has the university responded to concerns expressed by students last year?

Here are just a few of the ways that the university has responded to students’ concerns:

  • The university has invested in an electronic management of assessment system in order to provide fuller, more legible and quicker feedback.
  • The university has tried to generate greater student engagement through the appointment of new Student School Representatives who will work with students and staff to review and improve the design and delivery of courses.
  • Although student satisfaction with learning resources continues to improve, courses continue to work closely with libraries and ICT services to maximize the availability of resources for students and to raise student awareness by providing appropriate training for students to access those resources.
  • Students attach a lot of value to field trips and other external events as a way of gaining a richer insight and experience. Courses that currently don’t offer field trips are considering how they can introduce them into the timetable.

What were some of the positive responses from students about the University?

There were lots of things you said we did really well. These included:

  • Approachable and supportive lecturers, who are always available when you need them
  • Helpful support staff
  • Enjoyable and relevant lectures taught by enthusiastic and passionate staff
  • Opportunity to explore other academic areas and develop skills, e.g. presentation and communication skills
  • Excellent placement/work experience opportunities

Where can I find the results for Gloucestershire?
Right here!   2014 results   2013 results   2012 results   2011 results   

NSS results can also be found on individual university course webpages and on the Unistats website.

How can I find out more about the survey?
Further information about the survey can be found on the NSS website:

University of Gloucestershire, The Park, Cheltenham, Gloucestershire, GL50 2RH. Telephone +44 (0)844 8010001.